Any personal data provided by you to Rosy Wharton  through any means (verbal, written, in electronic form, or by your use of our website) will be held and processed in accordance with the data protection principles set out in the EU General Data Protection Regulation and Data Protection Act 2018 for the purposes for which you have given consent, to provide the services you have requested from us.

 

Rosy Wharton Counselling is committed to protecting your privacy. Please read the following in order to learn more about our privacy policy and our information collection and use practices.

 

If you have any queries concerning your personal information or any questions on our use of the information, please contact rosy@rosywhartoncounselling.co.uk

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When you request counselling with myself or provide your personal details to me, you will be asked to consent to our processing of your data under the terms of this policy.

 

What information do we collect?

Counselling Requests– Request access to our counselling service can be done over the phone or in person or via this website. Our request process involves providing us with your name, address, telephone numbers and email address. We may also request information on your availability, therapeutic issues, and other details which we deem relevant to processing your request.

Initial Assessment Appointments– At an initial appointment we ask about your current personal, social, medical and financial circumstances.  We may also ask about your background and family history, as well as the issues which are affecting you now. We require this information so that we can decide about our offer of counselling to you.

Website

 

Our website is hosted on the secure online website Wix.com. By completing an online enquiry form  Wix will hold anonymous and also personal data ( name, email address, phone number and other messages to us) . This data may be stored through Wix.com’s data storage, databases. This data is stored on secure servers behind a firewall. The data can be deleted on this platform by the user on request. Please email rosy@rosywhartoncounselling.co.uk to request this.

 

We use Google Analytics to collect anonymous data relating to user behaviour and ‘web traffic’ statistics. The collection and use of this data by Google Inc. is subject to their own Privacy Policies.

Other Forms –The information you give us on our forms (including all enquiry and application forms) may include your name, postal address, email address, phone number and other messages to us.

 

What do we use your information for?

We use information held about you in the following ways:

 

• To provide clients with the professional counselling service requested from us.

• To enable us to offer appropriate opportunities and support to our counsellors.

• To offer suitable counselling appointments, and to allocate clients and counsellors for counselling.

• To notify you about changes to your appointments and other changes to our services.

• To seek feedback from you on your experience of counselling with us.

• To improve our service to ensure that it is provided in the most effective manner for you and for us.

• To administer our service, including the arrangement of appointments, the handling of donations, and for financial control, data analysis, research, statistical and survey purposes.

• To keep in touch with those who consent to this, for the purposes of organisational, service and professional development.

 

Confidentiality -  How do we keep your information safe?

 

All information disclosed by you is done so in the strictest confidence. Any notes I make about our sessions are anonymised and destroyed after we have stopped working together. The only circumstances in which I might disclose information would be if I believed you to be placing yourself or others, particularly children, at significant risk of harm. I would always discuss this with you first. 

 

 

I see a supervisor and may discuss our work together with them. My supervisor is bound by the same confidentiality boundaries

you first. 

 

Your Rights

You have the right to ask us to provide a copy of the information held by us in our records. You also have the right to require us to correct any inaccuracies in your information or to request deletion of your data.  You may withdraw your consent for us to hold and process your data at any time.  However, if you do this while actively receiving counselling, your counselling would have to end.  You can withdraw your consent by contacting – rosy@rosywhartoncounselling.co.uk

 

 

Changes to this policy

We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our website.

 

Last Updated April 2019